Join STAR Housing as our Customer Complaints & Disrepair Manager Salary: £42,000 - £45,500 | Location: Shrewsbury | Full-time, Permanent Are you a strategic thinker with a passion for customer care and service improvement? STAR Housing is looking for a dynamic and driven individual to lead our complaints and disrepair function. As our Customer Complaints & Disrepair Manager, you'll be the go-to expert on regulatory compliance, complaint resolution, and disrepair strategy. You'll work across teams to ensure timely, empathetic, and effective responses-turning feedback into action and driving continuous improvement. This is your chance to: Lead on Housing Ombudsman and Regulator of Social Housing complianceShape and deliver high-impact training and service improvement plansBe the voice of STAR in legal disrepair matters and elected official enquiriesInfluence strategy, performance, and culture across the organisation We're looking for someone with: ✔️ Senior-level customer service experience ✔️ Legal or housing sector knowledge ✔️ Strong leadership and analytical skills ✔️ A commitment to doing the right thing for our residents Join us in creating quality homes and vibrant communities-where your expertise makes a real difference. Apply now and be part of a team that listens, learns, and leads. PandoLogic. Keywords: Retention Manager, Location: Shrewsbury, ENG - SY3 8PN